Call us: 423-718-7533

Customer Service

Shipping & Delivery
For all orders over $1000.00, a standard freight fee may be deducted if paid within terms.

Privacy & Security
We do not sell or rent Personal Information to third parties. We may share Personal Information with vendors who help us perform various internal functions necessary to operate our business. We may disclose Personal Information (a) in the good faith belief that we are required to do so by law; (b) if doing so is reasonably necessary to comply with legal process; (c) to respond to any claims; (d) to enforce the terms and conditions of our Websites; or (e) to protect the rights, property, or personal safety of Choo Choo Lures, our customers, or the public. We also may disclose your email address to our partners solely to send you email messages you have requested, or to ensure that you do not receive such messages if you have opted out of receiving them. Any vendors or partners with whom we may share Personal Information are permitted to obtain only the Personal Information they need to deliver the services requested. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. In addition, information about our customers, including Personal Information, may be disclosed as part of any merger, sale, transfer of company assets, or acquisition, if permitted by and done in accordance with applicable laws.

We use cookies on some of our Websites. Cookies are small text files that a website places on your hard drive whenever you visit the Website. These files identify your computer and record your preferences and other data about your visit so that when you return to the Website, it knows who you are and can personalize your visit. Cookies may be linked to Personal Information about you. Specifically, we use cookies to keep track of your shopping cart and wish lists and to prevent you from having to reenter your registration data (such as user name and password) at each connection. In addition, we may use information collected by cookies, as well as other tools such as log files or Web beacons, for other purposes, such as helping us determine how to improve our Websites by seeing which areas, features, and products are most popular; personalizing the Website and making recommendations based on products you have linked to in the past; and completing transactions you have requested. Most browsers are automatically set to accept cookies. If you disable this function, some areas of our Websites will not function properly.

Please note that cookies cannot be used to run programs or deliver viruses to your computer.

Returns & Replacements
Merchandise returns should first be authorized by Choo Choo Lures. Authorized returns must be shipped freight pre-paid and are subject to 15% repackaging and restocking fees.  

Claim for any shipping discrepancies or damaged merchandise must be filed within 10 days of the receipt of the goods. Contact Choo Choo Lures to file your claim.

Ordering
             There is no minimum order amount.

Orders may be placed at any time.

Orders are worked in the order they are received.

Payment, Pricing & Promotions
Prices are subject to change.
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